Refund policy

Refund & Returns Policy

At Y TEA, we want every order to arrive in perfect condition and every tea experience to be enjoyable. If there is an issue with your order, we're here to help.

Returns

Due to food safety and hygiene requirements, we do not accept returns or exchanges for tea products once they have been opened.

For unopened products, return requests must be made within 30 days of receiving your order. To be eligible for a return, items must be unused, unopened, in their original packaging, and accompanied by proof of purchase.

To request a return, please contact us at hello@ytea.com.au. Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery and contact us within 7 days if:

  • Your item arrives damaged
  • Your item is defective
  • You receive the wrong product

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

If approved, we will provide a replacement, store credit, or refund as appropriate.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Opened tea products
  • Perishable or consumable goods
  • Gift cards
  • Sale or clearance items
  • Custom, personalised, or special-order products

If you have questions about a specific item, please contact us before placing your order.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at hello@ytea.com.au.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

We appreciate your support of Y TEA and are committed to providing exceptional products and customer service.