Shipping Policy

Thank you for shopping with Y TEA.

We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, product launches, or peak seasons, processing times may be slightly longer.

Shipping Rates

Australia-Wide Shipping

• Standard Shipping: $9.95
• Express Shipping: $14.95
• FREE Standard Shipping on orders over $80 AUD

Shipping rates are calculated and displayed at checkout.

Delivery Timeframes

Estimated delivery times after dispatch:

Shipping Method	Estimated Delivery Time
Standard Shipping	2–8 business days
Express Shipping	1–4 business days

Delivery times are estimates only and may vary depending on your location, weather conditions, carrier delays, and peak shipping periods.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for ensuring shipping details are accurate at checkout.

If an incorrect address is provided and the order is returned to us, additional shipping charges may apply for redelivery.

Y TEA is not responsible for orders delivered to incorrectly supplied addresses.

Lost or Delayed Parcels

If your parcel appears to be delayed or lost, please contact us at hello@ytea.com.au.

We will work with the shipping carrier to investigate the issue and assist where possible. However, Y TEA is not responsible for delays caused by third-party shipping providers once the parcel has been dispatched.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the product and packaging so we can assess the issue and arrange a suitable resolution.

International Shipping

At this time, Y TEA ships within Australia only.

If international shipping becomes available, this policy will be updated accordingly.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: hello@ytea.com.au

Thank you for supporting Y TEA.